Shipping policy

Thank you for shopping with Victoria Naturals. This website is operated by GANOVI & Co. LLC, doing business as Victoria Naturals. We are committed to preparing and shipping your order with care and transparency.

Order Processing Time

All Victoria Naturals products are handcrafted and made in small batches.

  • Processing time: Orders are processed within 1–3 business days unless otherwise stated on the product page.

  • Business days are Monday–Friday, excluding holidays.

  • During peak seasons or promotional periods, processing times may be slightly extended.

You will receive an order confirmation email after purchase and a shipping confirmation email once your order has been dispatched.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.

Estimated delivery times (after processing):

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 2–3 business days, when available

Delivery times are estimates and are not guaranteed.

Shipping Carriers

We ship orders using trusted carriers such as:

  • USPS

  • UPS

  • FedEx

The carrier used depends on package size, weight, and destination.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Shipping Address Accuracy

Please ensure that your shipping address is entered correctly at checkout.

  • Victoria Naturals is not responsible for delays, lost packages, or non-delivery due to incorrect or incomplete addresses.

  • If an order is returned to us due to an address error, additional shipping fees may apply to resend the package.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, or arrives damaged:

  • Contact the shipping carrier directly using the tracking number.

  • If further assistance is needed, please contact us within 48 hours of delivery with photos and order details.

International Shipping

International shipping availability may vary by product and destination.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

  • Victoria Naturals is not responsible for delays caused by customs processing.

Questions or Concerns

If you have any questions about shipping or your order, please contact us at:

📧 support@victorianaturals.com
🌐 www.victorianaturals.com

Victoria Naturals is an assumed name of GANOVI & Co. LLC.