POLICIES:

All items are freshly made to order by me. (Please note that there may be occasional variance in the actual color and scent of each product due to differences in the raw materials used).

Please double check all information during checkout. Changes are only available if the process of your order has started.

Have questions? I’m always happy to answer any questions and respond quickly! Please don’t hesitate to contact me.

SHIPPING:

Orders ship within 3 -5 business days after the payment has been cleared – If you need your item(s) sooner, please check with me before you place the order.

All items will be shipped via a local shipping company. ALL ORDERS WILL BE SHIPPED TO ADDRESS ON THE INVOICE. Please ensure your address is correct during checkout and include your phone number.  

**Please double and triple check your address during purchase. Once your shipping label is printed, you are unable to change your address and the package will be mailed to the address submitted.

If it is delivered to the wrong address or undelivered due to the wrong address, the package will be reshipped only at the buyer’s cost. No refund will be given due to the wrong address.  

CHANGES TO YOUR ORDER:

If you need to request changes to your order, you must do so within 4 hours of purchase. If the process of the item has already begun, no changes can be made.    

CANCELING AN ORDER:

If you wish to cancel your order for any reason, you must please request cancellation within 2 hours of purchase. I will not be able to process a cancellation or issue a refund.    

REFUND AND EXCHANGE:

Due to the nature of these products, they are not returnable or refundable. All sales are final

How to Contact Us

If you have questions about this Privacy Policy, please contact us via:

Email: support[at]victorianaturals[dot]com